PulsaCoil Services in Richmond
PulsaCoil Sales, Support, & Repair
PulsaCoil Services in Richmond
PulsaCoil Sales, Support, & Repair
PulsaCoil Repairs & Replacements in
Richmond
PulsaCoil Group - United Kingdom
Our prices include delivery to Mainland Great Britain. This only applies to England and Wales. Scotland is standard delivery only and may take longer than one day.
IMPORTANT: We strongly recommend getting your cylinder delivered 1-2 days before it will be installed. We use a pallet company to deliver, and they will deliver to your property, but will not take goods inside your house or into your apartment. They will be delivered to the kerbside. All cylinders are a two-man lift, so you will need someone to help you get it inside your property or get a sack truck. View all of our terms and conditions here.
Are you eligible? Are you over 55 years old, and live in an assisted living property? if either answer is no, please click here.
Are you eligible? Are you over 55 years old, and live in an assisted living property? if either answer is no, please click here.
Expert Repairs. Transparent Pricing. No Contracts.
✔ Qualified PulsaCoil Engineers
Your repair is handled by fully trained, PulsaCoil-approved professionals.
✔ Genuine PulsaCoil Spare Parts
We carry original parts in every van – ready for fast fixes.
✔ Same Day / Next Working Day Appointments
We respond fast – because you shouldn’t be left waiting.
✔ 98% First-Time Fix Rate
We fix most issues on the first visit – saving you time and money.
✔ 12-Month Warranty
All parts we install come with a full 12-month parts & labour guarantee.
First Hour Labour – £199.99 (inc. VAT)
After First Hour – £49.75 per 15 mins (inc. VAT)
Parts & Materials – Charged at cost price + 20%
No hidden charges. No surprises.
This service is ideal if you’re looking for:
• A quick, expert repair
• No ongoing commitment
• Pay-as-you-go pricing
Quick, expert, and reliable PulsaCoil service – starting from £199.99.
Complete Boiler Support. One Monthly Price. Zero Stress.
✔ Everything Included from Our Fixed Price Repair
All the benefits of our expert repair service – with ongoing protection built in.
✔ 12-Month Protection Plan
Covers repairs, parts, labour, and ongoing maintenance – no unexpected bills.
✔ Trusted PulsaCoil Engineers
Only officially approved, fully qualified professionals – no subcontractors.
✔ 98% First-Time Fix Rate
Our engineers arrive ready – with genuine PulsaCoil parts stocked on every van.
✔ Fast Appointments
We aim for same-day or next working day visits – always prompt, always professional.
✔ Unlimited Repair Visits
We’ll return as often as needed. No time limits. No call-out, excess, or labour fees.
✔ Peace of Mind All Year Long
Ongoing cover means you’re never left without support – no matter what happens.
If we can’t repair your PulsaCoil unit due to a split or leaking cylinder, or discontinued parts:
A discounted replacement unit – exclusive to Repair & Care members
Enjoy expert support, fast repairs, and complete peace of mind – for just £64.95/month.
Click below or call to get started.
✔ Fixed Price Guarantee
One flat fee – £399.99. No call-out charges, no excess, no labour fees. Ever.
✔ 12-Month Warranty
Full parts and labour cover across your entire PulsaCoil unit – for a full year.
✔ 98% First-Time Fix Rate
We arrive prepared – with genuine PulsaCoil parts on hand, stocked in every van.
✔ Certified Engineers
Your repair is handled by official PulsaCoil-approved professionals. No guesswork. No cowboys.
✔ Fast Response Times
Same-day or next working day visits available – we don’t keep you waiting.
✔ Unlimited Repair Time
We stay until it’s fixed. No time limits. No additional charges.
If we can’t repair your PulsaCoil unit due to a split or leaking cylinder, or discontinued parts:
You get the full £399.99 credited toward a brand-new boiler
OR
A refund, minus a reduced £199.99 attendance fee
No risk. No hassle.
Fast, fair, and fully covered.
Available in 150L, 180L & 210L
Available in 160L & 210L
Smart Control Compatibility – Yes
Smart Control Compatibility – Yes
From ordering to installation 30 working days
From ordering to installation 7 – 10 working days
External Feed & Expansion Tank
Small water level indicator sight glass
Manual water fill with a jug
Internal Feed & Expansion Tank
Large water level indicator sight glass
Easy fill with built-in filling loop
Water Delivery System: Electronic
Comprises of PCB Board, Plate Heat Exchanger, Sensors, Pump, Flow Switch
Electrical Requirements:
3 x 20amp Double Pole Switches
Water Delivery System: Mechanical
Comprises of a Mechanical
Blending Valve
Electrical Requirements:
2 x 20amp Double Pole Switches
5-Year Sliding Scale Cylinder Warranty
1-Year Parts Warranty
1-Year Labour Warranty
10-Year Cylinder Warranty
2-Year Parts Warranty
1-Year Labour Warranty
4.3 out of 5
(630)
4.4 out of 5
(1057)
Sizing a thermal store cylinder need not be complicated. If the cylinder is correctly sized from the outset there will be no risk of running out of hot water and waiting for the cylinder to heat up again.
The easiest way to remember sizing a cylinder is the bigger the property, the larger the cylinder required. You should always allow between 35 and 45 litres for every resident in the household. It is, however, difficult to generalise when personal habits and lifestyle play a large factor in total hot water usage. Always consult the residents in the household when choosing a cylinder size and consider the following:
The following three hot water consumption categories can be used as a guideline for how much hot water a person uses a day. The estimated water consumption daily per person can then be multiplied by how many residents are in the household to give you a daily hot water total usage:
Low Consumption: 20-30 litres
Average Consumption: 30-50 litres
High Consumption: 50-70 litres
On these calculations, a standard four-person household would require a minimum of a 200-litre hot water tank. It is this process of calculating hot water consumption which is used by the EU energy labelling scheme. It is ultimately the responsibility of the installer to calculate the correct size tank required to prevent the residents from running out of hot water.
If PulsaCoil Group have not previously attended the installation address, and the homeowner has sized the boiler incorrectly. PulsaCoil would advise the client against installing the correctly sized thermal store. A thermal store that is too small could lead to never having enough hot water and/or a thermal store that is overworked., leading to frequent repairs and premature breakdowns. This will lead to the invalidation of the manufacturer’s warranty and non-compliance with Building Regulations. This can lead to complications when it comes time to sell your property.
If the property owner is adamant that PulsaCoil install an incorrectly sized cylinder a waiver/discharge of liability letter will be required from the property owner.
If an installation is cancelled or postponed 24 hours or more prior to the appointment date, no charge will apply. If an installation is cancelled within 24 hours of the appointment date, a call-out fee of £199.99 will be charged.
All cylinders are made bespoke to order and, as such, if an installation is cancelled and no re-booking is made within seven days of the cancellation, a charge of 45% of the cost of the cylinder will be deducted prior to issuing a refund.
Installation of the new unit
All ancillary pipework and fittings
Electrical cabling
One/Two engineer’s labour
Overhead & running costs of office and administration staff
Overhead and running costs of vehicle
Due to the cylinders being manufactured to order they usually take 10-14 working days to be delivered to us, that is if we haven’t already got one in stock. The installation itself takes between 3-5 hours and will be completed on the date it’s scheduled.
Please be advised if you require a time clock there is an additional charge of £175, if you are unsure if the property requires a new time clock our engineers can confirm this on the date of installation.
In regard to booking an installation, full payment is required at the time of order.
Parking is to be provided by the tenant/homeowner for the duration of the installation. If PulsaCoil Group subsequently has to pay parking charges, congestion charges or low emission zone charges, this will be added to the final invoice.
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